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FAQ |
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TravelTalk SIM Frequently Asked Questions
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1. What is roaming and how does it work?
Anytime you go abroad and use your mobile phone you incur charges.
When you enter a new country your phone connects to the local phone network(s), this is called roaming. The new operator (visited network) will now handle the calls you make and receive. Rather than charging you for their services the new operator charges your home operator (your home network, e.g. O2, Orange
UK
, etc.) who passes this expense onto you on your next bill. You could find yourself paying up to £2 a minute just to receive a call while you are abroad. |
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2. On what phone can I use this SIM card?
You can use the TravelTalk SIM on any mobile phone which is unlocked. If you are unsure whether your phone is locked try inserting a SIM card from another network into your phone. If it works normally, your phone is unlocked and ready for our TravelTalk SIM card. If a message such as ‘SIM card restricted’ appears you will then need to unlock the phone. |
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3. I want to buy a TravelTalk SIM. How do I do this?
You can sign up online
here
or call our sales line on 08008140100. |
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4. How do I unlock my phone?
You can speak to your network operator to obtain the unlocking code or you can unlock most phones at
Unique Phones
from £3.99. |
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5. How do I make a call?
Dial *117* country code & number# and press the Send/Call button.
For example: *117*00442084979295# Send/Call
Or *117*+442084979295# Send/Call
There will be a short pause, with no sound or line toneYour phone may (depending on handset model) display an on screen message saying “Thank you for using the service. Your call will be connected soon.”
After few seconds, your handset will ring and when you answer, you will here a voice message saying “Please wait while we connect your call” You will then hear a normal ring tone and you will be connected to the number you dialled. When finished – please hang up as you would normally. |
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6. Can I send text messages?
The TravelTalk SIM card does not currently support text messaging. It will be available in the very near future. |
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7. How do I top-up?
We offer an automatic top-up service so you will never be left without credit on your TravelTalk SIM. To set up your SIM on our automatic top-up service, please call our Customer Service department on 0044 (0) 20 8497 9200 or *117*80404# from your handset. One of our customer service representatives will arrange the auto top-up for you.
When your SIM credit runs below £3 we will automatically top-up your account by charging you the amount agreed upon at registration. You can choose between £10 - £50. Every time a top-up has occurred you will receive notification both via a text message and an e-mail stating your credit card has been charged. |
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8. Can this SIM card be used in the
UK
?
Yes it can. Because it is a roaming SIM it will roam between all the
UK
networks to give you the best coverage.Prices for using it in the
UK
can be found here –
Rates Calculator |
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9. How much does it cost to use abroad?
Using the TravelTalk SIM card service abroad will save you hundreds of pounds in roaming charges. To see how much you can save, check the
Rates Calculator, simply enter the name of the country to which you are travelling. |
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10. How do I check my balance?
You can check your balance by dialling *117*0#. You will receive an on-screen message telling you how much credit you have in your account. |
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11. Will I save money even after the new EU roaming price caps?
YES! Even after the new EU regulations come into effect to prevent mobile networks from charging extortionate rates we will provide a substantial saving on most of your international calls. |
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12. What mobile number will I receive with my new TravelTalk
SIM?
The SIM card originates in the
UK
. You will get a
UK
mobile number, starting with +4478 |
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13. Can I keep my
UK
mobile number?
No, unfortunately international number portability is not possible. |
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14. Does the SIM card/credit expire?
Neither the SIM card nor the credit expires. However, if you do not use the TravelTalk SIM card for 12 months, we will de-activate the card. Should you wish to use your SIM card again; we will re-activate it, which may incur a small re-activation fee. |
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15. Can I unsubscribe to the pre-arranged top up service when
my credit reaches the £3 threshold?
Yes. You can contact our Customer Services department on 0044(0)20 8497 9200 or *117*80404# from your handset. |
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16. When do the charges start?
You will start to pay once the call is connected. |
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17. Will it be expensive for others to call me?
Not at all. Calls made to your TravelTalk SIM number will pay no more than 18p per minute at peak times form BT landline. |
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18. Payment
The name of the transaction on your card statement will be TravelTalk SIM.
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